[Resolved] Samsung India — mobile phone display (touch) not working | |||
Dear team, I am facing touch problem in this mobile (On nxt 64gb), i visited service center three times. 1st time they updated software and handed over to me. Still problem not resolved, i submitted mobile to them and received after few days but still problem not solved. Again i visited service center, they checked mobile and changed 3-4 parts (Including display), still problem not solved. I submitted mobile again and got call from their side saying that they won't repair it as mobile having 16gb mother board and mobile is of 64gb. And its my fault that i purchased it. So, i request you to help me to get repaired device or a new replacement. Regards, Anil [protected] Was this information helpful? | |||
Sep 13, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Aug 13, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung, With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
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Order no.[protected]
ordered on 23rd july
already have complaint on CC several times
sent bank statement for reference
Nobody is taking any action kindly do needful