[Resolved]  Samsung India — Mobile phone issue

Address:

New Delhi, Delhi, 110019

My name is simerjeet singh i was purchased samsung hand set last year second of december 2016 and i was facing network issue in first month of purchasing .After that i was sending a mail to tecnical department and he said u can change ur network setting and trying to use ur cell phone on safe mode . I can try every thing but problem is still same . Then i call on customer care no nobody provide me solution they were said i cant help u can visit on service center Then i am visit on samsung service center he was check my cell phone and he said issue in mother bord then i was requesting kindly provide me replacement that is ur product issue not my fault they were not provide replacement and doa option . Service center said it can provide only customer care .Then i was send a mail to CEO branch they call me and said it is not posible to we are provide replacement . They said we provide warranty and my concern is same why i can use ur defected handset . They said we were replaced the proper part . Then i was submit my handset in service center and they said u can collcet ur handset in evening but after two hour they said part is not available you can collect by tommorrow but i was sufferd whole month . And still iam facing some issue in hand set and i again send a mail to CEO office they not given any call back and without call they closed my issue .again i was submit my hand set in service center and they replaced my dispaly . Issue in their product . I am facing issue two time in two months I want help they not provide me support . Kindly take action on samsung his service and his product both are poore.

Kindly check the attachments what issue i am facing . And without given call closed the issue. I can provide all Job sheet And bill also attach

Thanks
Simerjeet singh
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