Samsung India — mobile phone refund delay

Address:

Bangalore, Karnataka

I ordered a samsung mobile worth 14k with exchange offer. However, since my exchange phone screen was broken, i contacted their customer service & askd them to cancel the order. They informed me that order is cancelled & it will take 7 to 21 days for refund on 04-oct-19. Later since i didnt receive any message or email for cancellation i again called but they said it will take 2-3 days since it was shipped on the same day of cancellation. However, after 15 days also i am not getting my refund status. Highly disappointed with the service of samsung.