[Resolved] Samsung India — Mobile phone samsung s6

NiketaShah

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400019

Requesting refund -

Sapphire services, dadar. ([protected])
[protected]
The samsung s6 screen started giving trouble soon after purchase.
May 2016- the display went blank and it was repaired, but the camera damaged
October 2016- the screen came off from the frame, tape changed
November 2016- in two days again the screen came off. Phone declared defective. Bank details for refund of amount taken. The service staff convinced that this time it is thoroughly repaired by 'senior technicians' and that i should try it one more time.
When the dealer went to pick it up, the screen was lose and not fit in the frame.
The phone still lies with the service center.
None of the service staff take responsibility for this case.

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Jan 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd