[Resolved]  Samsung India — mobile repaired by non technical staff (complaint number [protected])

Address:

Patiala, Punjab, 140401

Hi team,

I want to share one incident happen to me. I have purchased samsung s8 mobile two months back. I read about the phone compare with other mobile and found s8 best suitable to me. I choose s8 over iphone 7.
But after 2 months i face some issues with my s8. As it is a electronic device it is normal i have 1 year warranty! Great.
I visited samsung service centre and submitted my phone. There were two issues fast charging not working and headphone mic not working. They noted it down and promising that it will be fix in 2 days.
After two day called them and ask the status they said phone is ready. I visited the centre that is 50 km from my town. When i reached there they said mother board has been replaced. It checked the charging issue in front of them it was still not working. They said might be we need to replace the charger jack ok. How can they give the status as ready without checking the phone? Let be i said plz do that. Next day i called is it ready they said yes again i visited the centre now thank god charging is working but when i checked the mic it is still not working!!! They said looked like we need to replace the head phone jack!. How can they do that again.

I registered i complaint number [protected] but got no solution till date. Is it my mistake to choose samsung over apple?

I will not accept that phone which is repaired many time by those nontechnical guy. I want replacement of the phone. Kindly look into it.
I have no option other than going to consumer court.

Note : still no resolution they are saying just take your device from our service centre. I got this call[protected]. Phone submission date was[protected]. We can replace your device. If they can't help why they just wasted my 10 days???

Gurpreet singh
[protected]