[Resolved]  Samsung India — mobile: samsung a5

Address:

201301

I saw a bulge on the back side on my samsung a5 august 2016 phone, on my phone which has no physical damage. The back panel glass has bulged out, picture attached. I visited samsung service center in okhla, new delhi on 25/03/2018. The phone was inspected and i was communicated that there was a problem with the amount of current [power] being sent to the handset (A technical problem), which resulted in the battery being bloated. The service request no is [protected]. The floor manager ramdeep, expressed his inability to fix the issue without payment. I was also told about the cost of repair, which was high and makes no sense.

As a samsung user, my concerns:

1. How safe is my samsung a5 phone? What if the battery had exploded?

I have been particular about using only an original samsung charger to charge my handset and have at no point in time used any non-samsung charger.

2. If the phone motherboard has an issue and additional current is being given to the battery, why am i being penalized?

I urge samsung to resolve this technical issue with a faulty phone, without any cost implication on me.

Deepak

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