[Resolved]  Samsung India — mobile- samsung galaxy j7 prime - under warranty

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Reference: samsung galaxy j7 prime (S. No. Rz8j91bqtfk ([protected]) - under warranty invoice date 21.09.2017.
Problem: mobile getting heated up. Not regularly charging and getting intermittently charged. At times message coming charging paused due to overheating. Facing problem for last 15 days.
Visited samsung service centre d-1 sector 3 noida on13.09.2018. My submission is :
1. Informed the above problem and asked to move at service counter no. 10. Before opening the set was informed that mother board may have to be changed. Set was not opened in front of me and was opened inside. Was told moisture has gone inside and rs.7000/= estimate was given for replacing mother board.
2. My submission is that phone has not come in contact with water. I was told moisture is there near the charging point inside the mobile. The phone is sealed and there is no possibility of entering moisture except due to absorption of humid air. Had the instrument wrongly handled the moisture should have been there everywhere but was there only near the charging point. There is a possibility that due to atmospheric humidity - moisture may enter through the charging hole due to temperature difference (And not because of any customer fault). It is my submission that my mobile may be repaired without any cost since - 1. It is under warranty but required support service not provided citing reasons which are beyond customers control. 2. No mishandling at my end.3. Possibility of atmospheric moisture entering through charging hole may be looked into.
3. I am a loyal customer of samsung for many years but this incident under warranty has shaken my trust and loyalty towards the brand.
It is kindly requested to look and help in mitigating my complaint at the earliest.
Rgds.
P. K. Jain
[protected]
[protected]@gail.co.in