Samsung India — mobile service center

Address:

500081

I am using samsung galaxy a50 since 6 months. Two days ago i observed my mobile phone is not charging properly and mobile got switched off due to low battery. Due to this issue i went to samsung service center - kukatpally hyderabad for repair service. Raised repair request no: [protected]. As basic inspection, the staff tried to on the mobile - it showed logo and again switched off with low battery which is expected. For deeper inspection, they wanted me to leave my mobile with them. The next day they contacted me and informed that mobile display and charging port parts got damaged and charged rs.8, 467 which is not appropriate. When display was quite perfect while handovering mobile, they should be responsible for loss of display but they are not taking responsibility and this kind of issues and behaviour is not expected from samsung authorised center. Kindly look into the issue and please do the needful.