[Resolved] Samsung India — Mobile theft in Surat Railway station | |||||
Dear Sir/Mam, I have Complained my FIR on 10 Jan 2017 my mobile has been Theft at the time when i am waiting for my train from Platform no 2 on 28 Dec 2016 10.50 am and I have register my complaint my complaint no is 1st CR/IPC 379 CR NO 10/2017 . But when I am calling for status of my mobile no one responding on my complaint . my mobile IMEI no 359038/06/033891/7, 359038/06/033891/5 and I have mobile Bill also. Kindly help on this issue. Thanks Ravi Choudhary Was this information helpful? | |||||
Mar 2, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 30, 2017 Samsung India Customer Care's response Dear Sir, Greetings! This is in regards to the complaint of your Samsung Mobile. We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data. The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile. We would also like to state that all the basic features, interface etc. are explained at the point of sales. As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product. Thanks & Regards, Customer Experience Samsung India Electronics Pvt Ltd (SW Asia RHQ) | |||||
Add a Comment | |||||
61%
Complaints
18888
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Post your Comment