[Resolved] Samsung India — More than SLA time taken to service my AC (Reg No [protected])

Swarup Batabyal

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500090

Hi there,

This is 7 days I am just waiting for my AC service. Reg No is [protected]. Till now no status. Every time I call customer care you are saying within 24 hours service center will call you but no call till now.

The temperature is increasing day by day and it is difficult to live without AC now. I purchase Samsung AC because of your good service otherwise there are are good AC products in market. But if your service quality is like this then no one will purchase or anyone will not suggest. Atleast I will not suggest to anyone.

Please refund my AC amount for all of your false promise. I need to buy a new AC now since I do not see any progress in your service.

Regards,
Swarup

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Jul 18, 2017

Complaint marked as Resolved

They didn't provide any resolutions rather returned the faulty AC to my home back from their service center and charged an amount for transportation. Just imagine how they are treating their customers. They are cheaters.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Jul 18, 2017

Updated by Swarup Batabyal I didn't get any call from Samsung Customer Service. How can you mark it as closed? They are worst service provider and selling all low quality ACs. I am a victim and will not suggest anyone to buy their products.

Dec 07, 2017

Updated by Swarup Batabyal Please do not buy AC product from them. Their products are not for long duration. Within 5 years you need to replace it. I am suffering.