[Resolved]  Samsung India — Mother board of samsung glaxy on5

Address:	302021
Website:	www.samsung.com

1. I contacted Samsung service centre sodala at Jaipur for repair of Galaxy on 5. After checking they said mother board will be replaced. Told me to come after 4/5 days, work will be done. Neither work order initiated nor retained mob phone, Just gave us part number and their contact numbers which they never attend.
2. Spoken to customer care 23 Sep. They asked work order number which was not given to me. Upon this I again went to service centre and explained to them what customer care told me. They initiated work order NO [protected]. They did not give copy of work order. Mob set not retained.
3. On 26 Sep I spoke to customer care. Your rep says request of mother board not received from service centre Jaipur. This is your internal matter. I presume when work order is initiated it goes to the company to procure the part and give to service centre. On this your person tells me that mail has been sent to service centre. Ref NO [protected].
4. To day on 28 Sep Miss Poonam at customer care tells me again that request of part not received. Also service centre Sodala Jaipur has not replied mail sent from customer care. I do not understand as to what is happening in SAMSUNG. It gives me to understand, you are making fool of your valuable customers. Going over 2 weeks but my mob set is still not repaired. I AM LOSING FAITH IN A REPUTED COMPANY SAMSUNG. No body is bothered in SAMSUNG FOR CUSTOMERS.
5. May I request you to take suitable action to send "mother board" of my mob set by fast means to this service centre.
6. This service centre is least bothered. They do not attend calls.
BS NANDA My contact NO [protected]
LT COL