[Resolved]  Samsung India — movie mobile galaxy a7 2017 black lte duos 32g b5.7 inch 16mp no sma720fzkdx ssw-sa

Address:Kurukshetra, Haryana, 136118

My son nishant gulat i rsiding at dubai purchased a mobile galaxi a7 2017 from ereos digitial home sahara centre shj united arab emirates[protected] on dt 03/11/2017 and gifted to me on my wife's retirement.
I am using this mobile since then but now from previous few days its battery is not charging. We have tried our best by changing different charges and cables but unable to charge the same. As such we have contacted the authorised samsung service centre near to us on dt 05/04/2018 which is available at pipli kurukshetra but they have refused to attend the complaint with the reason that it has been purchased from foreign country. Now this mobile no more is useful to me as it dead now. And no body is repairing/replacing the same.

As such you are requested to guide me to replace my above mobile

Ram krishan gulati mo [protected]

H no 1077 sector 7
Urban estate
Kurukshetra 136118
Was this information helpful?
No (0)
Yes (0)
May 8, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Apr 07, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11177
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information