[Resolved]  Samsung India — ms. shalini, samsung service centre employee, noida

Address:

Gautam Buddh Nagar, Uttar Pradesh, 110096

I visited samsung mobile service centre, sector -3, noida, uttar pradesh to get my mobile phone repaired as i was facing phone charging problem. There was no other problem than this in my mobile. On my first visit to service centre samsung officials told me that there could be estimate of around rs. 500-600 for repair of mobile.
On my next visit to samsung mobile service centre to get my mobile back, they told me that the speaker of the phone is also not working and it needs to be changed and gave me estimate of another rs. 400/-. After some days i got a call from service centre that your mobile has been repaired. I visited the service centre again to collect my mobile but they asked me to wait for another 2 hours as my phone has not been reparied yet. When i told them that i got a call from your office that my phone is repaired and can collect anytime, the service centres employees started shouting on me especially ms. Shalini. When i told them that i wanted to talk to their manager, ms. Shalini started using abusive language, you can confirm it by cctv footage. After all this i collected my mobile and went home. Since then the mobile is also not working well. This incident has caused me un-avoidable inconvenience, mental harassment and financial loss. I therefore request you to look into the matter and take strict action against ms. Shalini for her bad behaviour and abusive language that she used which caused me mental harassment and inconvenience.

Thanking you
Yours faithfully

(Anil rawat)