Samsung India — my fridge is not working and after four years o[censored]se, I don't have a bill to claim warranty

V.V.S. Prabhakar

from Bhopal, Madhya Pradesh

Address:

407, Golden Heights Alkapuri, Behind New High Court City Centre, Gwalior, Madhya Pradesh, 474011

Hi,
My name is V V S Prabhakar and I purchased a Samsung inverter refrigerator on[protected] from an authorized Samsung dealer at DD Mall, Gwalior, MP - 474009.

The Serial number of my refrigerator is : 0BSR4DBF800143Y
Model no: RT47H567ESL/2014
COMPRESSOR NUMBER: 4165C3CF601814

Now on[protected], my refrigerator stopped working; so I called up customer care and i was assigned a service guy who came to my house and checked the refrigerator. first of all the service guy was not properly qualified as he was constantly on phone with his senior. Initially he claimed that there was fault with the PCB then he finally declared that there was an issue with the compressor and that it needs to be replaced. I was however not satisfied with his services and so I raised another complaint with the call center mentioning the incident in full detail. So we had another one of your service professionals visit us for a second opinion. He also declared that the compressor was at fault and that it needed replacement.

Now though my compressor is under a 10 year warranty, I asked for it to be replaced. The service professional refused to replace the same as I had lost my bill. I made the purchase four years ago and misplacing or losing the bill is a strong possibility and moreover the Samsung authorized center from where I bought the refrigerator has now shut shop so I am in no position to give a duplicate bill. However, I made the purchase using my HDFC credit card and the same was converted to EMI at the date of purchase at the merchants end, so all records of merchant and other related information pertaining to the sale will surely be available with Samsung. So my purchase is very much genuine and well accounted for.

We are now stranded without a refrigerator and it is becoming very difficult without one as we used to stash all our daily food requirements in such a equipped refrigerator. it has been over 10 days without a refrigerator now.

I humbly request you to please look into the matter and resolve it as soon as possible and oblige.

Regards
V V S Prabhakar
[protected]

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Samsung India customer support has been notified about the posted complaint.

Oct 18, 2019

Updated by V.V.S. Prabhakar Another day goes by and there is no response from samsung side. [protected] this was the reference number given. But no one has come to attend the problem.