Samsung India — my good working washing machine was spoiled by samsung service center

Address:

Saidapet, Chennai, Tamil Nadu, 600015

For past one week my samsung washing machine gives loud brushing sound before starting to rotate for rinse and also for spin. After it reaches some speed the sound stops. Except for the weird sound it was all fine. I thought this brushing should not put the machine to big problem. So i booked a complaint to samsung customer care on 09/09/2019. After that a service person from samsung came to check the machine and he said there is some problem in clutch of the motor and he cant do the service in my home so the machine has to be taken to samsung service center to fix the issue. On 11/09/2019 they took the machine from my home and delivered today (14/09/2019). The customer care person called me and said the machine is working fine the problem is only with some switch rubbing the drum rest all are fine. But after delivery the machine is not as good as before. Spin option is not working as the clothes are wet after running the spin option twice. Actually the service center spoiled my good machine. And also the motor sound has changed it is not as before (Seems to have replaced with some other motor). The service centers are spoiling the great samsung brand name. Happened to give my clothes to laundry during the period and have no option to continue with the same still the issue persists.