[Resolved]  Samsung India — my refrigerator not cooling and the leakage of water from the top of the freezer unit to the the bottom and to the floor

To,
The Managing Director,
SAMSUNG INDIA

Dear Sir,

I brought Samsung Double Door Refrigerator (Model No.RT3135 TNBBL) on 09-Aug-2012 from Kuruvithadam Agencies pvt ltd., Muvattupuzha, Kerala, costing Rs. 26300/- and it got cooling problem and the leakage of water from the top of the freezer unit to the the bottom and to the floor. I logged a call No.[protected] on 13.02.2018. But they are not coming. i tried many times and ask them to rectify the problem, but the service engineer not come. They tell me they will provide service engineer and he will call to my number. But the next day, the service request is cancelled automatically. And again i call to the customer service and they tell me the same repeating but the service engineer is not come. Early when i had call Samsung customer care service, they provide Authorised Service Engineer from Ernakulam for services five times came from Samsung and repair five times and we paid Rs. 400/- towards each services. But the problem is not rectified. I think the Authorised Service Engineer from Ernakualm is not a good engineer. He didn't know anything. He didn't know what the problem was. We lost so many moneys for the servicing charges. Please provide a good talented service engineer to rectifying the repair. Now the service engineer has not come for rectifying the problem when i was logged a call No.[protected].

Now my refrigerator not cooling and the leakage of water from the top of the freezer unit to the the bottom and to the floor. when is my problem rectify permanently.

It is extremely bad experience from your Ernakulam (Kochi), Samsung Service Center

I might loose the trust on Samsung. Please take care of your Customer because they are the only reason of your Goodwill. I hope that this will not happen to any Customer. I'm going to the consumer court.

Thanks & Regards,

Wilfred Francis
Manayathumariyil House,
Paingottoor P.O,
Muvattupuzha, Ernakulam (Dist)
KERALA, INDIA
Mobile No:- [protected], [protected]