[Resolved] Samsung India — My S6 edge

Neeta922

from Nashik, Maharashtra

Address:	Nashik, Maharashtra, 422002
Website:	www.samsung.com

My jobsheet no-[protected] dated 24/04/2107. I purchased s6 edge on 24/02/2017 and from the first day i was facing a problem that was sound from camera i wasnt using that phone in starting as i was having my exams so on 11/04/2017 i submitted my device to service center (Jobsheet no-[protected]). The service center replaced my motherboard and camera and still i was facing the same fault, i again submitted my device to service center on 24/04/2017 today its 03/05/2017 its almost 22 days no solution is given to me. And the service center requested for refund that has been rejected they are telling to change some parts if mother board is replaced which other part will be replaced?? I am filling a complaint in consumer court tomorrow for harassing and cheating customers.

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Jun 12, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Apr 28, 2017

Shivaji Walke's response Memory card duplicate

Verified Support

May 03, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd