[Resolved] Samsung India — my samsung a7 display gone black within 10 days. they charged rs 4821

Amar78

from Tumkur, Karnataka

Address:

Bangalore, Karnataka, 560047

Samsung service centre indiranagar, bangalore just fools customers saying they give 3 months warranty of their service and parts which they replace.

Their serviced mobile display gone bad in 10 days and they charged me again for the same display. They had accepted that its internal fault and it got damaged because last service would hv not done properly. They said we dont cover such cases in warrenty. Only if touch screen does not work properly that will be covered.

But when i got first service that time they had told that they are giving 3 months warranty for display because they had replaced display.

They forcefully charged me 4821.

Its just a fraud. They shoud not cheat people like this.

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Jul 26, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

Amar78

from Tumkur, Karnataka

Mob: [protected]

You can get the service record from Samsung service center database using my mobile no.

let me know if you need any more input

Thanks

Samsung India Customer Care's response, Jul 2, 2018

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Aaditya Aadi

from Bengaluru, Karnataka

77 nin fiv 65 zero 7 six fiv

Aaditya Aadi

from Bengaluru, Karnataka

Bill No. : [protected]

Samsung India Customer Care's response, Jul 2, 2018

Verified Support

Aaditya Aadi

from Bengaluru, Karnataka

Hi all,

My complaint is not yet resolved. I am really shocked. How it is marked as resolved without any resolution.

For around one week conversation was going on with Samsung.

In last conversation Samsung asked me to visit same service center where my mobile service was done. They wanted to take internal pictures of my mobile. I visited the service center and they took few pictures of my mobile and i came back. After that i did not get any further communication and finally i called samsung. They said they will get back but no more communication after that.

And now my complaint is marked as resolved here.

This is really too much. They all are sitting there to fool us.

Please think twice before buying samsung products.

Thanks
Amar

Aaditya Aadi

from Bengaluru, Karnataka

Friends...

This portal is just to show that your complaint will be entertained and soon will be resolved.

But

Actually nothing will workout here. You will start getting calls regarding your complaint but after 2-3 calls your complaint will be marked resolved. This is what happens here.

And after that they will never call.

Dont buy any samsung products.