[Resolved]  Samsung India — my samsung s8 mobile

Address:

560093

Dear Team,

I had purchased a Samsung S8 Mobile on 9th September 2017, been facing problem with the handset since then & recently on 1st July 2018 the handset conked off completely. When I visited your Samsung Mobile Service Centre in Indiranagar - Bangalore on 2nd July 2018 they stated that we need to change the battery, mother board & display as the same has been internally damaged and would cost approx. INR 33, 000/-

I need your help in assessing the issue and either help me with a replacement of mobile Or if you could please help in arranging to repair the same.

The cost for servicing the mobile is way too costly and I cant afford the same. For the matter of fact, I have been Samsung Mobile User since more than a decade now and its very disappointing to face an issue with such an exclusive expensive Samsung Mobile.

As a service gesture, I would request if you could help us with the repair of the handset at least. After purchasing INR 59000/- phone I cant keep spending in repairing the same.

I also got display changed with Original through your Samsung Mobile Service Centre and it costed me 13799/-, and in a months time my mobile conked off without any red signal. The handset was kept on charge and when I picked the same for use - it displayed blank and black screen. I have absolutely no clue on the damage of the same until service centre stated that mother board, display etc etc. has to be changed costing 33k.

Request you to please check and get back on the best possible solution/help you can offer to your a decade old customer.

Details as below for your reference:
Last reference/request number (phone given to change display in May 2018) - [protected]
Purchase date: 9th Sep 2017
IMEI - [protected] (slot 1)
Serial no - RZ8J5M9EAP
Model number - Samsung S8
Primary contact number - [protected]
Alternate contact number - [protected]
Registered name - Shreya Lalchand Gupta