[Resolved] Samsung India — my samsung tv panel issue

Satya Rockies

from Hyderabad, Telangana

Address:

lawson bau colony, 530017

Hello sir/madam,

Good day!

This is regrading consumer hepline docket number: 1296251

I have trusted on samsung for long life product. I have taken samsung curved smart tv on 2yr back with cost 60, 000/-. Now we got technical issue. That is panel issue. It is cost of 21000. Just 1 month back my warranty expire. Now samsung team saying we will give only 50% discount. But even 11, 000/- rupee also difficult for me. Could you please help me for free panel replacement.

Even thought i have chance to take other brand tv with lowest cost. Due to trusted on samsung product. I have taken, but now i feel bad on samsung product. If possible please help me for free panel replacement.

I hope for positive response from your side

Thank you,
Anil kumar

+2 photos

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Jun 24, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 21, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd