[Resolved]  Samsung India — need justice and initiate my refund.

Address:

Hyderabad, Andhra Pradesh, 500032

You are not trustable samsung!!! Worst service provided to the customer.
I got a samsung gear s3 frontier, there was a problem with it just after 3 days i got it. I gave it in the samsung service center, madhapur hyderabad. They told there is a problem with charger and mother board and need to replace them. I asked for a replacement or refund. Neither did they give the status of the watch properly nor gave us refund/replacement watch. Only one word they had was "wait for 1 business day". After 11 days of continuous calling to samsung online support, finally they said "there is no problem with your device, you can take it back".
Bill number : [protected]
Cell number : [protected]

So, samsung! Now tell, is this the way u treat your customers? Don't you value your customer's time? Such injustice! Fire all the personnel or just train them right. Following are the ppl from head office team who dealt my case ganesh palani, niveda, dinesh, suresh, priyanka. They don't even have minimum courtesy to call back. They don't value customers at all. Only after continuous calls for 5 days i got a call back from head office team. The same goes with madhapur service center manager (Raj kamal) and lead as well. They give false informations and tries to manipulate and very least bothered in answering customer calls. I demand for strict action to be taken especially on ganesh palani, niveda and raj kamal and need an apology form them. We don't spend considerable amount of money just to be behind you if there is a damage or a problem. It is a disgrace!

All these year's i was a very big fan of samsung. All the appliances i use is from samsung and also used to encourage others to buy products from samsung but after this issue i just lost all the faith and trust i had in samsung. I am never gonna recommend samsung to anyone! Such poor customer support! Uncourteous ppl all over!

Thanks for not just making me loose my money but also the trust and belief i had in samsung for all these year's. Thanks for the pain you have given me!

I also need your samsung india head official mail id.