[Resolved]  Samsung India — Need replacement for new bought ac on 10/01/2016

Address:

Chennai, Tamil Nadu, 600041

Hi Sir,

My customer ref no is : [protected].

I just bought a new AC worth of Rs.46, 500 on 10th Jan 2016.

Only February and March it was working and the problem started from 18th of April. from that time onwards i just keep on calling, chatting with customer support for solution. Everytime service Engineer visited and resolved the issue but only one or one and half day it was working and again the problem starts.

then again i have to start from the beginning to call customer support and waited for repair. but same problem repeats again and again with in 25 days... Even they have taken my both Indoor and outdoor unit to service center for repair and resolved it but nothing works more than a day.

I'm really getting mental torcher because of this faulty new Bought AC.

I don't want again a service because within 3 months i'm getting these much of issues again and again.. so i don't have time to follow customer support and service. this makes me mad like anything.

Kindly do a replacement or refund for the faulty AC and get back the faulty one back.

hope i will get a replacement or refund and kindly don't cheat me like this for your valuable customer.

please do take some actions because your representatives who are making call are threatening me like nothing could be done.

I request or beg your pardon to take some action for replacement or refund to prove that you are a good brand.

Thank you for reading out this.