| Address: | Ahmedabad, Gujarat, 380015 |
Dear sir,
I bought samsung s7 edge on 17th july 2016 and within a period of 20 days i am facing a display issue.In the name of customer centricity the people sitting at a service centre are not at all bothered about the complain raised by the customer due to the attitude of team samsung i am being now compelled to right this mail that after making a purchase of rs. 57000 on a premium segment of mobile why should i get my mobile repair or let it be operated by your team which no doubt will alternately result in getting my mobile rate just half and being a customer after paying a handsome amount i think even you won’t also allow your device to be repaired with this respect i need a replacement of my device as soon as possible.
On 7 august 2016 i called at [protected] for asking the address of service centre but (Mr. Arvind) told me to get my mobile work in a safe mode for half an hour, as per his words i followed the same but i faced the same issue again and i called them again. Where i got the reference nos - [protected] where (M/s sapna) confirmed me that she will make someone visit at my home i said ok. Whole monday passed i got not a single call not on my primary nos. And not even on my alternate nos.
I called back at evening while returning from my office to home again someone replied with the words “sheetal mam you will be receiving a call by tomorrow (Tuesday) and your problem will be resolved”, as i am a working lady doing frequent follow up is not so easy but still till midday no call from team samsung, i again called at the same nos. I got my complain registered again in a harsh language of mine as this was the limit of mine where i got a reference nos again - [protected] by mr. Dipanshu.
Now the tragedy is i got a call back from mr. Nitesh who asked me to call on [protected] and get my complain call for home visit call cancelled, the height of frustration was at peak now. After having words with mr. Mudasar available on this nos. I visited the centre waited for more than half an hour to get attended and get my problem resolved with the token nos - p125. After a long wait i met with a person named mr. Shoeb who told it is a hardware issue which they will replace, and in a very calm tone i asked for the replacement instead of my device to be opened he simply answered we don’t have as such policy, we give replacement under 7 days only.
Would like to ask a question:
Customer buying low range of mobile and buying a premium segment mobiles fall under same policy and that too newly launched mobile?
Counter sales representative didn’t acknowledged me about the replacement policy else i would have not taken the risk; nothing as such is mentioned in my invoice also.
I am a loyal customer of samsung and honestly deeply frustrated now with the service of team samsung sitting for customer support. After using samsung a5 i thought of getting my mobile upgrade and i again switched to samsung as from the day one i am using only samsung nothing else, in fact my many colleagues asked me to buy apple but would like to let you know i trusted samsung more and now truly i am feeling like i have done a great mistake.
Please do response and if you are also helpless sir please let me know i will fight till the time i can and will definitely move to next possible step for me.
Three days has already passed with the all lethargic people responding me.
I do hope for the positive response from your side for the replacement.
Mobile nos. Primary - [protected]
Alternate nos - [protected]
With regards,
Sheetal kala
Was this information helpful?
What to do ?