[Resolved] Samsung India — Manufacturing error A9 pro | |||||
Hi, Shah here, Writing in From hyderabad, telangana, India. I'm Electronic and communication Engineer. I bought the samsung A9 pro device on 1st January 2017 sunday, because I find the device beautifully designed by Samsung and features like long battery and performance which is truly commendable. Apart from all this I'm facing a terrible issue with the device, that its back camera lens is fill-in with dust from inside, I have been to almost 5 samsung service center, but the only service center which is at (chaitanyapuri hyderabad) have taken ownership and cleard the dust twice as well as changed camera lens also in previous three visits, but the issue still not resolved, because is see dust particle again covering camera lens from inside and image quality is again becoming terible. I don't know what should be the permanent resolution for the issue, but I have paid 32 thousand bucks for the device and I'm spending all my weekend's in samsung service center with Lords of patience. Here I'm requesting the concern person or team to help me in. Or else I may take legal action if the issue remain few more days. And I truly believe samsung will not let me do so. Waiting for the earliest response. Regards, Shah. Was this information helpful? | |||||
Mar 30, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Feb 20, 2017 Samsung India Customer Care's response Dear Sir, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience team Samsung India Electronics Pvt Ltd (SW Asia RHQ) | |||||
1 Comment | |||||
Comments
Company is using such bogus screen and does not cover in warranty so that consumer needs to bear with that and as a stretagy their parts cant be available at other place and they are looting people of india by charging 4300 for only screen which cell itself is of 8000. knowingly they dont cover screen issue in warranty and making it weak to earn
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