[Resolved]  Samsung India — negligence & insensitive

Address:

Mumbai City, Maharashtra, 400005

Dear all,

I am currently in follow up with ms,. Hema - customer experience manager dealing with the ongoing case for my samsung s7 handset bearing imei-[protected]. I am really annoyed with the services & false information rendered by the team.in lieu to this i would opt for an 100% refund for the handset which is suspected a victim of overheating at 50 degree. The engineer had visited my office & has manually done the required test & have confirmed the phone with an over heating issue. Post my conversation with ms. Hema he has agreed for a refund of 65% of the total invoice value post depreciation of 45% of the value. I am really not convinced with the depreciation ratio provided by her. As a result i am forced to approach the district forum in order to grab justice form the court of law. My mobile number registered for the complaint would be +91 [protected] & i am available on the same.

Regards,
Adv. Nazish naik