[Resolved] Samsung India — network problem in new mobile j7 pro 730 gold ; 3586/[protected]/1 | |
I bought a samsung phone model j7 pro 730, invoice no. T/17-18/730 dated on 13 nov 17. It is very pity to inform you that from the day of puchase i started facing network issues. Moreover, i had complained on 15nov17 but still i am facing same problem. Also i went to the b2x service solution center more than 20 times but it seems that you people have turned deaf ears to my problem.in addition to it, i have deposited my phone to service center thrice but no solution or response is received from them. I have been calling on customer care centre but my problem is still not solved. This phone is not working and i request you to give my money back. I have always trusted your brand but your staff has made fool of me by always saying that this phone is well and working. The question is that if the phone was working then why they deposited my phone three time. Secondly they did not gave me d-o in 15th november2017. Look into the matter as soon as possible. Was this information helpful? | |
Feb 19, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 19, 2018 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Mobile - Samsung Galaxy J7 Prime
EMI No. 1- *354741/08/552159/0*,
EMI No. 2- *354742/08/552159/8*
My Sim No. 1. :[protected] & Sim No.2. :[protected]
Please - my request to track my mobile by tracker.
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)