[Resolved] Samsung India — never mind offer approval timeline | |||||
Job sheet number [protected] Worst service experience. The approval for the screen replacement takes 10 days alone and another 5 days to carry out repairs. Have been asked to wait 'patiently' until 29th to hear from the service centre. The so called fragile plasticy flagship phone s8, can't even take a 2 feet fall. So much for wasting 54, 000 on a piece of acclaimed flagship under the much advertised 'never mind offer'. The type c cable went bad in 7 months. Got the boat indestructible cable for half the price & 24 months warranty. Wish could do that with the phone. My third and last samsung phone, for sure after such after sales experience. Never going to fall for their nonsense & hype again. Can never match apple or any of the japanese counterparts. Jack of all, master of none! Never heard back on their facebook messenger or email to customer care. The live chat only provides template response. Was this information helpful? | |||||
Jul 20, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 19, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18888
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Note 8. Never mind offer.
I have been asked to deposit the phone for a minimum of 1 months time for screen replacement.
Cant connect to customer care. Chats have auto templates.
Pathetic.
How can u people ask for 1 month. Its 2018!!!... u talk about latest technology and it takes weeks to check and approve a basic applicability of an offer!!
Stop fooling people.