[Resolved] Samsung India — New fridge needed servicing 4 times in 6 months

Titir Dey

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700010

Dear sir,
I bought my new samsung RT28K3953PZ/NL in 12/8/16. From the very begining the 4 degree lower region does not cool properly. We needed servicing 4 times since purchase and everytime servicing guys come and tell us there is defrosting problem. Now they are saying they need to take it to warehouse for checking. Fridge being an essential appliance in our large joint family we requested a substitute fridge but they refused to listen. My experience with samsung is pretty bad, emi is not over yet and the fridge is not cooling properly. I request you to lool into the matter and atleast provide us a substitution.
Debkanya.

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Feb 25, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)