[Resolved] Samsung India — New mobile defected company not changing

Twinkle9034000141

from Varanasi, Uttar Pradesh

Address:	Karnal, Haryana, 132001
Website:	Samsung. Com

I have purchased a new Samsung j7prime and the phone is having display problem the second day of purchase and contacted Samsung service Centre they refused to change the phone and said that only display will be changed but not mobile they also told to change the mobile but now refusing the same. Job sheet no is [protected] . kindly look into the matter and provide solution at the earliest. I will be highly obliged.

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Dec 19, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Comments

geet vashisht

from Dehra Dun, Uttarakhand

Service request [protected]- lcd broken, service center saying 99.9% not available but .1% select few available .
Y this discrimination?
center saying lcd rates come down if not available how rates come down? cannot digest?
seen myself lcd at center, sent my case for replacement or refund.