[Resolved] Samsung India — New mobile purchased not working properly

Rakesh S Bisht

from Dehra Dun, Uttarakhand

Address:	Dehradun, Uttarakhand, 248001
Website:	samsung

Sir
i have purchased new Samsung A5 (2016) model in july 2016.
IMEI NO 358005/07/181397/3 / 358006/07/181397/1

SR NO RZ8H70WGQ4H

The above mobile is not working properly since purchase of it in july 2016, as it gets heat up up to very big temprature and gives i can feel like a hot item kept in my pocket, some times suddenly gets switched off and then for getting it switched on i have to go to samsung showroom at chakrata road dehradun from where i have purchased it. this has happend 4 times till now.

Battery backup is poorest.

i have requested for change of the hand set but every time they say it will work fine now, but it is creating problem for me every time.
This mobile i have purchased even i was not having this much amount and same was purchased through Bajaj finance..

i request you to kindly, change my mobile set.

Was this information helpful?

No (0)

Yes (0)

Apr 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd