[Resolved] Samsung India — New mobile samsung mobile J7 not working within two days of purchase

Surjit84

from Delhi, Delhi

Address:

New Delhi, Delhi, 110092

Sir i devki purchased brand new Samsung J 7 mobile phone on[protected] from Go mobile, D-100 gali no-5, Khasra No. -83 Ground floor, Laxmi Nagar, new delhi. Invoice no[protected] dated 24 jan, 2017.
Sir the phone was get Switched off after two days o[censored]se and when i go to service center located at Hira sweet, Shakarpur delhi three times. They not give any response and treat me in very bad manner. They are giving me worthless excuses and they are using abusing language. Then i went to preet vihar service center, they told me that the software is not updated and after update ph will work properly. But even after updation of software ph is not working.

It was very bad and horrible experiance for me. In view of the above you are requested to replace my samsung Galxay J7 prime as early as possible.otherwise i will file a case in consumer court.

Contact [protected]

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Mar 9, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd