[Resolved] Samsung India — new samsung suhd smart led 49 model 49ks7000 remote pairing.

Abizar Bhori

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400059

I have purchase new samsung suhd smart led 49” model 49ks7000 on 9th july 2017 from reliance retail limited times square, andheri-kurla road, sakinaka, mumbai 400059i. Invoice copy is attached.

The item was delivered to me on 10th july 17 evening and subsequently installation technician of reliance visited to fix the wall mounting and install the tv.

During power on it was clearly identified that the remote unit supplied along with tv is not pairing, the observed problem was mention in the installation report carried by the reliance technician. Service complain was registered at samsung by reliance and confirmed there is problem in the remote and will be replaced by new remote.

Samsung technician have visited number of times with different types of remotes to resolve and could not succeed. For interim period reliance offered basic remote which works with limited tv functions.

On regularly follow up with samsung and reliance, now i have been given to understand there is some problem in tv set and requires change of pcb/ up gradation in software. Earlier i was told since the problem has encountered during installation i should be getting brand new set, and as days have passed away there is change in approach.

I rest my case, and now demand replacement of tv set or refund of the full amount along with compensation,

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Sep 2, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Aug 03, 2017

Updated by Abizar Bhori Mobile Number:- [protected]
Email:- [protected]@yahoo.com
Ref. ID:- [protected]

Aug 04, 2017

Updated by Abizar Bhori Dear Sir Dated : 04/08/2017

Please refer to the trailing mail. And like to put on record, yesterday 3rd Aug.2017, Reliance Retail technician had visited to our residence to inspect the TV, without intimation, and presented himself in my absence and taken signature of my Wife on the report he was carrying.

I would like to once again highlight and maintain my statement, the remote supplied with TV is not pairing nor any other remote brought by Samsung technician are working till date.

We don't have any copy of the report on which my wife has signed and disregard that document.

Aug 19, 2017

Updated by Abizar Bhori Today Samsung Technician visited and has Confirmed in his report Main PCB and Wi Fi Dongle faulty.
Mr. Viswadeep of Service Manager Reliance Retail Times Square has advice not to accept replacement as he will be processing replacement through Samsung.