[Resolved]  Samsung India — no action after 26 complaints

Address:	Aligarh, Uttar Pradesh, 202002
Website:	www.samsung.com/in

Writing here for the 6th time in the last one month. I bought a Samsung Refrigerator with convertible freezer on 13 th of July 2017. Since the very next day I have been complaining regularly and til now have made more than 25 complaints through phone, E-mail and consumer complaints forum but I have not been given a resolution yet. I have had more than 7 engineer visits and the engineers themselves have recognised and reported the problem to the service centre manager in Aligarh, U.P. which is Sri Balaji enterprises and temperature readings and photos/videos have been sent to to the service centre manager and to the head office as well but still nothing has happened till now. Whenever I call the service centre I have been told that they will call me back but I never get any call back from samsung. I feel like I have made the biggest mistake of my life by purchasing a samsung product. This brand sucks and has the worst customer service I have ever experienced. For a problem that is so evident it has taken them more than a month and still I have no update about what is going on regarding providing resolution to my problem. I have attached pics of the problem with the freezer as well so that all could have a look at it and see for themselves how Samsung make a fool of you and then leaves you to suffer alone with no positive assistance whatsoever. I pray to God for Samsung's failure and I wish they go bankrupt. I would like to warn you all reading this to not buy any Samsung product because you could become a victim like me any day. Please beware and do not buy Samsung products.
For Samsung cheats my registered no. is [protected] and last provide reference no is [protected].