[Resolved] Samsung India — no action on complaint (through consumer complaints) by samsung india | |||
I registered a complaint against samsung mobile here on consumer complaints on 3rd may, 2018 regarding faulty mobile (Galaxy s9) where samsung service centre (Bill no [protected]) n samsung customer care (Reference no [protected]) were deliberately not acknowledging my problem. I received a mail from ur side on 4th may that samsung india had been notified about my complaint. On your intervention, samsung customer care executive contacted me on 4th, gave me a new reference no ([protected]) n promised me that my mobile issue will be discussed with the seniors n the management n that they would contact me again within next 24 hrs. Now almost 60hrs have passed n still there's no response from samsung. They are deliberately maintaining a silence n not responding in the hope that i will give up my efforts n collect their faulty mobile set without the issue being resolved. I again request you to pls help me n get my newly bought mobile replaced by samsung. Sandeep ([protected]) Was this information helpful? | |||
Jun 9, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 07, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
 2 Comments | |||
Comments
When i charge my mobile, Display of my mobile get fuilty, Service center not ready to give service.mobile in under warranty period. Complaint no.[protected] please sir resolve my problem mobile No.[protected]
Reply
I have submitted mobile in samsung service center for camera repairing. Before submitting the mobile, battery backup was very good. When i received mobile after repairing, battery backup was poor. So they had changed the battery of my mobile j2 2016. (Model no. SM J210F)
Please do needful in this case ASAP.
Please do needful in this case ASAP.
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