[Resolved] Samsung India — no proper service support

skshri

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra, 400706

I have a side by side double door refrigerator, for last one and half month i am complaining about water condensation issue. Someone visited, changed some parts, charged money but the problem is not resolved. After that i have complained on call center several times. Everytime samsung closes the complain without visiting. I get no response. Despite several attempts and calls samsung is not serving neither refunding the money charged for not resolving the issue. I am helpless.

Sanjay

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Jul 2, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Jun 01, 2018

Updated by skshri The registered number is [protected] that will give you all other details in your record. The complaint is pending for last one and half month. Several calls always led to a template answer that we are with you we will resolve within 24 hrs. After first complaint was attended, money was taken and problem remained unresolved. Complaints thereafter have been closed without visiting. I got several calls in between from Gurgaon saying it will be done within 24 hrs but that 24 hrs never completes. Today I got a call saying an engineer can visit as early as only on Monday. So the Samsung is working with this philosophy o[censored]rgency to attend to a 45 days old complaint. If this is the standard of service expected from Samsung I rest my case. I was told that the engineer is not visiting because they think it is resolved. I am aware that my insistence will only cost me money as they will again change some part (it is out of warranty). Having problem resolved why would I want to give free money to Samsung. Does anyone understands this simple logic within Samsung, they should have talked to me before concluding. The problem remains exactly as before despite paying service charges and part replacement charges.