[Resolved] Samsung India — No response for the complaint lodged via IVRS system.

Dodi Rajendra

from Mumbai, Maharashtra

Address:

500047

I called on[protected] for lodging complaint regarding the repair service for my refrigerator which is not working for two days. Some customer care executive came on phone and told me "we'll call back" for taking your complaint but still no body contacted me for lodging complaint. But I got a reference no. [protected] through a message in my Mobile phone.
Kindly take this message as complaint for repair my refrigerator.
Refregerator-195 Ltrs. Model No.RA20/2008 (freshtech).

Problem started from last year, Fridge started making so much Ice. Fridger & fruit tray used to clogged with Ice. Suddenly it stopped cooling, no sound arising but Light is working.

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Oct 25, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we have shared your feedback with our service team, they will be in touch with you shortly.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)