Samsung India — No response from Samsung service department despite repeated promises made since march 2016.

Address:	Pune, Maharashtra, 412307
Website:	www.samsung.com/in

We purchased split A/C Model number: SAM SAC 1.5 T NEO INV AR18JV5HBWKNNA Pln on 7th may 2015. The unskilled workers came late in the evening and the engineer turned up only around 10 pm. Needless to say quality of work was shoddy with number of sections of ducting loosely held with wide gaps. The tape to cover the joints has come off and the rain water during monsoon will enter the ducting containing the cable. The hole on the wall drilled for the ducting is not covered. The rain water can enter.
The first service was done on 01-02-16 but the taping was not done at all. The request for second service was repeatedly made to Modern Enterprises Pune from[protected] onwards but despite all their promises no one has turned up.Complaint number [protected] was made to the call centre on 30-04-16, when there was no response from Modern Enterprises Pune but to no avail. Again complaints were made on 02-05-16, 04, 05, 6 and 16 may also with further promises of sending the workmen promptly. There is no response till date.
It is observed that the water is leaking form the duct which contains the cable besides the gas pipe. Will it lead to short circuit?
We have received only one free service. The request for second service was made on 16 MARCH 2016 well before 7 may 16.
We request you to arrange the second free service immediately in view of leakage problem, tape covering coming out, and the exposed duct hole.