[Resolved]  Samsung India — No service provided at all

Address:

Bangalore, Karnataka, 560029

I want to register this as a grievance since all my earlier requests and complaints were conveniently ignored by both dealer as well as samsung service person. I purchased the LED television (attached invoice) in Sep2014 with 2 years of warranty. After an year completed, black patches started appearing on display and it became prominent with time. I contacted dealer and they did not help saying I need to contact Samsung service. When I contacted Samsung service, they sent me back to dealer saying that warranty was provided by dealer. I realized that you can't rely on warranty offered while buying the product. I forced for a technician visit by paying visiting charge and technician was not at all sure about the cause of issue. He also could not tell anything how could I prevent it to increase. He simply asked me to change the display screen by paying Rs 22000. I am really really disappointing and sad with experience I had with Samsung service. After investing so much in a costly product, I could use it for an year and half without issue. Such products are not to be used only for few years. So I am not sure what should I do with such terrible experience I had with Samsung product and service. The issue is kept increasing and I don't have a solution to prevent it to increase. After some time my whole TV screen is going to be black, is that the quality of Samsung products?