[Resolved] Samsung India — No service provided

Prabhat Samuel

from Hyderabad, Telangana

Address:	500062
Website:	cybersvc2.samsungcsportal.com/in/page/login_main

I had raised a Service Request #[protected] for my washing machine on 31st May 2017 and was informed that the field executive would visit before 8PM the same day. I reached out to the executive whose details were assigned and was informed that he is not going to be servicing the locality I reside in. Since then till today I had been following up on the request and just being reassigned to the same field executive "RISHI contact#[protected] has been assigned against your service request [protected]" and nothing changed. The field refuses to attend to the request and the customer service is unable to expedite or escalate the request no progress is made on the case

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Jul 6, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd