[Resolved]  Samsung India — No service support for a Samsung TV

Address:	Kasaragod, Kerala, 671121
Website:	www.samsung.com/in/info/emailsupport.html

I am the owner of a Samsung 3D TV with the model number: UA32D6000SNXZN. The TV has a complain of not turning on since October for which I had registered a complain to the service team. The reference number of the same is [protected]. There was a service visit and the technician informed us that a component has to be replaced. We agreed to the same and the technician informed us that he would get back to us in a few days. When following up after no response even after 2 weeks they informed us that the order was yet to be placed and would place it soon. Now it has been close to two months and we still haven't received any support with the service centre repeating that there was a delay in procurement. If this is the level of support that Samsung provides for one of its main products then God forbid me from buying others. I could understand that there could be difficulties in procurement of spares but a decent estimate of resolution time is the least they can do. The complaint page in the website is a joke where 3D is not even listed as a category and my model number is not even listed.