[Resolved]  Samsung India — no solution provided for service request no : [protected]

Address:

Bangalore, Karnataka, 560045

I want to tell my horrible experience with samsung service center - samrat services. I have raised a service request with samsung cal center for issue with our refrigerator. Claman james from smarat services has attended the request number - [protected]& informed me that there is a system choke (Gas choke) which needs to be removed & refill the gas. He also informed that their engineer will visit in 2 days & resolve the complaint. It's been 9 days & no one has turned till now & i ended calling each & every samsung available number. Tried calling samrat services landline number end number of times, none of the calls has answered by service center. Able to get their managers number & none of them picked up the call on that number as well. Never expected a horrible service from samsung. If the authorized service center is not resolving complaints, then who will? Samsung is forcing us to go private technicians instead of authorized because they dont want to serve their customers seems. Never expected such kind of poor ethics & poor service post sales from a reputed company like samsung. Sorry to say this, but it is true.

Hope atleast i wil get my complaint resolved soon. Never going to lodge a complaint with samsung call center again.