[Resolved] Samsung India — no support provided rather calling and repeating same no support

Venussound

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400097

Bought samsung c7pro from oberoi mall croma goregaon. Its power button not functioning well. Ear phones challenge. Phone goes blank for some half an hour.
All i am getting is calls from samsung and stating they wont replace it.
Its sheer harrassment
And i need to be compensated now for this nonsense. Not just replacement of phone but a compensation for harrassment and delay in providing solution.

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May 10, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Comments

bkj123456

from Bhubaneshwar, Odisha

My Samsung j 7pro
Is on wareenty
How can I pay for service
Please do tak necessary action as soon as posible
Otherwise I will go for consumers Cort against Samsung India
Thank you

Samsung India Customer Care's response, Apr 12, 2018

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd