[Resolved]  Samsung India — Non-attending of the engineer for repairing even after five days of allotment of the work

Website:

Samsung india customer care

My refrigerator no. Rt31gcrr manufactured by samsung encountered water leakage problem which was reported by me to customer care on 20.09.2016. Accordingly a complaint was lodged vide no. [protected]. It was informed to me that the samsung engineer will visit my house by 8.00 p. M. On 21.09.2016. But no engineer visited my house till now although it is 25 the september, 2016 today. However he rang up from mobile number [protected] on 21.09.2016 and informed that some parts are required to be replaced although he has neither visited my house nor checked the refrigerator. The customer care was contacted again 22.09.2016 who simply assured that engineer will visit positively on 22.09.2016. But there was neither any telephone call nor any engineer visited my house. Once again the customer care was contacted on 24.09.2016 who assured the visit of engineer on 25.09.2016 without fail. But nobody turned up.
My question is this how the engineer could opine that some parts are required to be replaced without checking the refrigerator. What is the time-limit of the visit of the engineer once the work is allotted to him? What action is taken against him when he disregards such allotted work? What action has the company has taking against the engineer in the instant case?
My final question is this whether the company will take up the repairing work as envisaged in the policy of the company or i shall have to make my own arrangement. Even if the company takes up the repairing work when?
My last but not the least suggestion is this that the survival of the company largely depends upon the post-purchase service. So, i expect immediate action in the matter.