[Resolved]  Samsung India — non functioning of vrv system installed in orange mart, gaya, bihar

Address:

823001

Dear sir,
With reference to the above, we bring to your knowledge certain facts regarding nonfunctioning of air conditioner (Make of samsung vrv system) for almost last one month.
1. We have installed capacity of 52.2 tons, having two outdoor & 14 indore units.
2. The air conditioner (Vrv system) was installed and commissioned in october 2016 and we had paid rs. 18.20 lakhs for equipment and rs. 7.30 lakhs for commissioning, agreegating rs.25.50 lakhs. The equipment had come from samsung india & commissioning was done by hitech air systems.
3. As the unit was commissioned in october-2016 (In winter) so actual functioning of air conditioning started only in march-2017.
4. This year (2018) exactly after one year we contacted mr. Emon of samsung india calcutta, for annual service, but he did not take interest rather he started insisting for annual maintenance contract for which we did not agree (Due to too high rates)
5.in the meanwhile in june 2018 (3rd june-2018) one of our outdoor unit stopped functioning and when we contacted mr. Emon he reffered our matter to united air conditioning service, patna. They took almost 15 days (18.06.18) to rectify our problem. We suffered a lot during scorching heat of summer as there was no air conditioning working on one of our floors. We made payment of rs.16200/- for outdoor unit pcb.
6. Again in july 2018 ground floor air conditioner (Connected to 2nd outdoor unit) started troubling us. We logged complain on 18/07/2018 (Reference no.[protected]) and engineer from united air conditioning services came and they said four pcb and one motor are not working. They could arrange equipment by 05/08/2018 and we made payment of rs.20000/- (80% of the cost) on 06/08/2018. The engineer from united air condition services finally landed on 11/08/2018 and they changed 3 pcb (In defective indore unit) and one motor, but defective units did not start functioning. Then engineer (Mr. Jacky) said compressor of the 2nd outdoor is defective and since then entire ground floor air conditioning is not working. Our departmental store as well as restaurant is closed (As there is no alternative cooling arrangement including fans)
We are suffering heavy losses including reputational loss everyday. The united air conditioning (Patna) is irresponsible service center with little respect for the samsung’s reputation. They themselves close the logged complaints with sheer cleverness.
Mr. Emon (At kolkata) representing samsung india the contact person for us right from the beginning has also been indifferent in resolving our issues.
Samsung being an international brand and taking into account of investment made by us of rs.45 lakhs (Including equipment, wiring & commissioning) after sale service is disgusting. Moreover the quality of equipment also seems to be quite inferior as entire air conditioning system could not even sustain one & half year. The compressor, pcb, motors all became defective within one & half year. (The quality of electricity is good as we have separate transformer to cater to our needs). If this is the condition why one should go for vrv system of samsung. The united air conditioning service centre also lacks expertise and they are only interested in extracting money from the clients like us. It speaks very bad about samsung india’s product and the service provided thereafter.
Sir, we are at receiving end and are incurring heavy loss every passing day as
The store is almost closed. Therefore we request you to please look into our complain and if possible get it rectified at the earliest.