[Resolved] Samsung India — non-installation of washing machine and irresponsibility of their customer care

Aravind Palla

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500030

I bought a washing machine from Amazon and it was delivered on 2nd July 2019. Amazon already sent a request to Samsung for installation for which I have received the SMS confirmation also. Later, they automatically cancelled. When I contacted, they said that I only asked the installation people that installation not required. That's a LIE.

Secondly, I again requested for installation. Again, after 3 long days, the same they repeated shamelessly. They simply cancelled!

Thirdly, once again I raised a request. This time the person contacted after 1 day and said that he will come. Again, he has not come.

It has been more than a week and 3 requests have passed and the experience with Samsung is WORST ever. Customer Care people are simply irresponsibly and replies with their ready-made fancy replies.

What's the use of a washing machine without installation? I didn't buy it for a show-case.

Was this information helpful?

No (0)

Yes (0)

Aug 26, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jul 08, 2019

Updated by Aravind Palla Product Request Numbers: [protected] ; [protected] ; [protected]. 3 Requests for installation and nothing delivered.

Verified Support

Jul 10, 2019

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Verified Support

Jul 10, 2019