[Resolved] Samsung India — non-installation of washing machine, lack of coordination between samsung people at top and their service center in hyderabad. worst experience | |
I purchased washing machine. It had to be installed by the service engineer within 48 hours. It was not installed although it is four days. I complained many times to call center. The call center don't have right information and share wrong information with the client. Instead of asking the local service center for not installing, the call center executives keep asking the client whether work was done. It is disgusting to complain. There is lack of coordination between samsung officials at the top and the local service center in hyderabad. They are part of the problem, not the solution. It is the worst service i encountered in my lifetime. Was this information helpful? | |
Dec 13, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 12, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd. | |
 3 Comments | |
Comments
Wrong information was shared by the Samsung executive Suresh on November 17, 2018. He made two contradictory statements during telephonic conversation. One was he was going to take action against the erring individuals. Second was he had already taken action. There is a lack of trust on the service of Samsung. These people tried to cover up the issue rather than to address it. It is the worst ever service I have received in my lifetime. I have decided not to purchase any products from this brand.
Samsung India Customer Care's response, Nov 19, 2018
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
Disgusting to write that the customer handling team led by Suresh was unprofessional who tried to cover up the issue rather than to address it.
The team wasted my time and company's time. Further responses through templates by Samsung to my posts in this forum are meaningless and useless.
Worst experience with Samsung.
The team wasted my time and company's time. Further responses through templates by Samsung to my posts in this forum are meaningless and useless.
Worst experience with Samsung.
Samsung India Customer Care's response, Nov 21, 2018
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
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+91 89 3993 9899 [Customer Care]
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd