[Resolved]  Samsung India — Non payment of refund amount

Address:

Almora, Uttarakhand, 263601

I purchased Samsung Note 5 on 30 April 2016 and on 06 July 2016 the paper LCD got blue I could not understand what happen to my phone while I always use it with due diligence, I approached Vadodara service center on the same day the representative told me that the LCD has been damaged and submit Rs 10500 for changing the LCD but when I asked him show me the damage the answer were unsatisfactory so I returned back and I approached Ahmedabad center where I submit my phone they told me the same reason and asked for Rs 9500 for LCD cost although the answer was still unsatisfactory but this time I decided to repair my mobile but unfortunately they told me that LCD is not available with company so company has decided to refund the amount and asked for my ID proof and account statement and gave me Claim no [protected] I also filed a complaint and customer care complaint no is [protected]. As per customer care representative claim was sanctioned on 08August2016 but the amount is still to be paid to me. All the time when I approached the service center they told me that they have not received the check from company and they will call me when they will receive the check. Now the situation is that neither I have the phone nor the money even they had not provided me any alternate phone. I just need my money back and wants to get rid of this agony given by Samsung representatives.