[Resolved] Samsung India — Non receipt of Refund cheque

Ramesh Ganesan

from Ernakulam, Kerala

Address:

600100

I had a product complaint on A7 ( broken touch screen). As they could not provide replcement screen; they agreed to refund the amount and the same was sent to mevide cheque on HSBC.My account number was mentioned wrongly and as such i am unable to encash the cheque.
In spite of repeated reminders they are NOT yet given the corrected cheque.

In spite of escalating to their CEO its no avail.

Need expeditious settlement of my concern

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Jan 16, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd