[Resolved]  Samsung India — non redressal of complaint by samsung

Address:

New Delhi, Delhi, 110034

I bought a new samsung galaxy s9 on 26th april 2018. From day one i found out that the battery drains completely in 8 to 10 hours under normal usage.
When i reported the problem to samsung service centre & customer care on 28th april, they kept d mobile under their observation for a day and told us that the battery was fine. I showed them that the battery lost 6% in their own hands in 5min without using the phone but they didn't listen.
Now after 5 days of diligently following the matter, i feel like hitting my head against the wall as the customer service executive are forcing us to collect the mobile without solving our main issue rather than replacing the mobile as per the samsung policy.
As it's a samsung's flagship device, it should have lived up to it's expectations.
I feel highly cheated n disappointed with the dealings of samsung's executives n the company itself n don't want to continue with samsung brand anymore.

Kindly help us by taking necessary action against the company ie samsung india.

Sandeep
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