[Resolved]  Samsung India — Non removal of defect-smartphone

Address:

302012

I had purchased a samsung smartphone i. E. “samsung note 3 neo” last year. This was purchased on the basis of the great goodwill of samsung mobile but it is very much unexpected and against the reputation of samsung. The said phone was very much troublesome for it’s poor network signal capturing/connectivity since it’s 1st use. The same was repeatedly handed over to your service center at vidyadhar nagar, jaipur and the set was retained at the service centre for a couple of days but result was zero, no network connectivity was improved. This fact was told to the head of service centre as well as the retailer from where this was purchased but every time only software was updated. The problem of poor network connectivity remained as it was. We had tried by changing the sim card etc. Also, we are using airtel sim cards and the same sims are working satisfactorily in other mobile sets like micromax, sony, lava etc. At the same place and location.
It is very much shameful for the company like samsung whose consumer is suffering very bad after spending rs 25000/- for a mobile phone like samsung i. E. So called worldwide efficient brand product.
I am lastly submitting with a hope, that the problem was looked into at the level o not beyond so called service centre and the same was sorted out at early as possible.
This set however was purchased in january 15 but the problem was existing since it’s purchase and reported to samsung care no [protected] time to time. I hope that samsung will go to the depth of the defective product issue and resolve the same at earliest to maintain their samsung’s name / goodwill and it’s customer satisfaction.

Vinod khinchi
A-167, tara nagar-a,
Saraswatipath,
Jhotwara, jaipur-302012